GRI Index

Bombardier’s 2013 Corporate Social Responsibility Report has been compiled using the Global Reporting Initiative (GRI) Framework Guideline G3.1. Bombardier self-declares this report to be GRI Application Level B.

The following provides an overview of how we have applied the GRI guidelines to define the report content, integrate the reporting principles for defining quality and report on the GRI standard disclosures.

Defining the Report Content

In addition to the GRI guidelines, our materiality process was applied to define the report content to ensure that we reported on information that was pertinent to our business context and the needs of our stakeholders. Please refer to Material Issues to learn about our materiality process and core focus areas.

Reporting Principles for Defining Quality

We applied the following GRI reporting principles for defining quality:

GRI Reporting Principles

Application of the Principle

Balance

The report covers both positive and negative aspects of our performance, which we identify through the qualitative information presented throughout this website.

Comparability

The report describes our performance over the past four years in the 2013 Performance Data Summary. For performance data where we have specific objectives and targets, we provide historical data to demonstrate our performance in relation to the baseline data, which typically extends back five years. Where needed, information is provided with respect to influences of reporting scope changes over time.

Accuracy

Bombardier's CSR performance data are reviewed internally and approved by various data specialists. In addition, the Corporate Auditing Services and Risk Assessment Function (CASRA) conducted an audit of our 2010 CSR reporting processes and data, as well as a follow up audit on our 2011 CSR report, enabling us to enhance the accuracy and quality of the data being reported. For our health, safety and environmental (HSE) information, the data are reviewed internally through the HSE Council. In addition, some of the data have been partially verified by an external party to meet our compliance obligations under the European Union Emissions Trading Scheme and the European Union Eco-Management and Audit Scheme.

Timeliness

Our CSR report is released on an annual basis to coincide with our Annual General Meeting of Shareholders.

Clarity

We ensure that our CSR report is understandable and accessible to our stakeholders by providing a CSR report that covers our vision, approach, qualitative performance highlights and quantitative performance data.

Reliability

We have applied a materiality assessment process to define and guide the development of the content for the report. Once compiled, the information is reviewed by various key internal stakeholders, including all relevant subject matter experts responsible for the information reported. Final review and approval is conducted through our senior management team.

Standard Disclosures

The following GRI Content Index provides a cross-reference to the GRI guidelines standard disclosures covering the strategy and profile, management approach and performance indicators. Where information is omitted, we have provided explanations.

LEGEND: Full coverage Full coverage Partial coverage Partial coverage not covered Not reported not covered Omitted but explained DMA = Description of Management Approach

 

1.0 Strategy and Analysis

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

1.1

Senior decision-maker statement

100%

Letter from the CEO

1.2

Description of key impacts, risks and opportunities

100%

Letter from the CEO, Our Approach to CSR, Governance, Commitments and Progress, 2013 Activity Report, p. 36-37, 2013 Financial Report, P. 15

2.0 Organizational Profile

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

2.1

Name of the organization

100%

About Bombardier

2.2

Primary brands, products and/or services

100%

About Bombardier

2.3

Operational structure

100%

About Bombardier

2.4

Location of headquarters

100%

Bombardier is headquartered in Montréal, Canada.

2.5

Countries of operation

100%

Worldwide Presence

2.6

Nature of ownership and legal form

100%

Annual Information Form, p. 1

2.7

Markets served

100%

About Bombardier, 2013 Activity Report, p. 23-27, BA Profile, Strategy and Market, BT Profile, Strategy and Market

2.8

Scale of the reporting organization

100%

About Bombardier,  Employees, Capitalization by debt and equity, Aerospace products and services, Transportation products and services

2.9

Significant changes during the reporting period

100%

CSR Reporting Approach, 2013 Activity Report, p. 6 and p. 24

2.10

Awards received in the reporting year

100%

Awards & Recognition

3.0 Report Parameters

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

Report Profile

3.1

Reporting period

100%

CSR Reporting Approach

3.2

Date of most recent previous report

100%

May 2013

3.3

Reporting cycle

100%

CSR Reporting Approach

3.4

Contact point

100%

Share Your Thoughts

Report Scope and Boundary

3.5

Process to define report content

100%

Our Approach to CSR, CSR Reporting Approach, Material Issues, GRI Content Index

3.6

Boundary of the report

100%

CSR Reporting Approach

3.7

Limitations to boundary of the report

100%

CSR Reporting Approach

3.8

Basis for reporting on entities that could impact reporting

100%

CSR Reporting Approach

3.9

Data measurement techniques and basis of calculations

100%

CSR Reporting Approach, 2013 Performance Data Summary

3.10

Explanation of re-statements of information

100%

CSR Reporting Approach, 2013 Performance Data Summary

3.11

Significant changes from previous reporting periods in the scope, boundary of measurement methods

100%

CSR Reporting Approach, 2013 Performance Data Summary

3.12

Table of Standard Disclosures

100%

GRI Content Index

3.13

Policy and practice regarding external assurance

100%

CSR Reporting Approach

4.0 Governance, Commitments and Engagement

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

4.1

Governance structure

100%

Governance, 2013 Performance Data Summary, Leadership Team, 2014 Management Proxy Circular, p. 55-64

4.2

Chair and relationship with executive officers

100%

Chairman mandate, Executive officer mandate, 2014 Management Proxy Circular , p. 24-25

4.3

Number of members of the Board

100%

Governance, Board of Directors, 2014 Management Proxy Circular, p. 55

4.4

Mechanisms for shareholders and employees to provide recommendations to the Board

50%

Shareholders and employees can provide recommendations to the Board by communicating with Investor Relations, our Compliance Officer and other relevant contacts. Please refer to Bombardier contacts for Investor Relations contact information. For more information, refer to the Code of Ethics and Business Conduct and Governance.

4.5

Link between compensation and sustainability performance

100%

CSR is embedded within the metrics established for our business, particularly in relation to operations, products, employees and customers. For more information, refer to our 2013 Activity Report, p. 30, Ethical Management and 2014 Management Proxy Circular, p. 54

4.6

Process to ensure conflicts of interest are avoided

100%

In order to ensure conflicts of interest are avoided, we apply our Code of Ethics and Business Conduct to address ethical conduct in our work environment, business practices and relationship with external stakeholders. For more information, refer to Ethical Management.

4.7

Determining qualifications of the Board and sustainability topics

100%

2014 Management Proxy Circular, p. 9-15, Statement of Corporate Governance Practices

4.8

Internally developed values, code of conduct, policies on sustainability

100%

Governance, Code of Ethics and Business Conduct, Ethical Management, Product Responsibility Strategy, Human Rights, Health, Safety and Environmental Management, Supplier Code of Conduct

4.9

Process of the Board to oversee sustainability performance and compliance

100%

CSR Governance, Governance

4.10

Process to evaluate Board performance on sustainability

50%

The Board of Directors, within the context of their respective Board Committees, have in place mandates that include various CSR-related responsibilities. CSR is embedded into the business strategy and operational plans and Board performance includes their ability to meet their respective mandates.

Board mandates that are consistent with CSR objectives include:

  • Governance and Nominating Committee oversight of compliance with the Code of Ethics and Business Conduct
  • Human Resource and Compensation Committee mandate respecting executive compensation as well as its review of health and safety matters
  • Finance and Risk Management Committee monitors environmental risks
  • Audit Committee reviews the adequacy of disclosure controls and systems controls, which includes CSR e.g. CASRA audits results
For more information, refer to the 2014 Management Proxy Circular, p. 62.

4.11

How the precautionary principle is addressed

100%

Our Approach to CSR, Ethical Management

4.12

Externally developed or endorsed sustainability charters, policies or other initiatives

100%

Our Approach to CSR, United Nations Global Compact Index

4.13

Memberships in associations

100%

Stakeholder Engagement

4.14

List of stakeholder groups engaged

100%

Stakeholder Engagement

4.15

Basis for identification and selection of stakeholders

50%

Stakeholder Engagement

4.16

Approach to stakeholder engagement

100%

Stakeholder Engagement

4.17

Key stakeholder topics and concerns and how they are addressed

100%

Stakeholder Engagement, Material Issues, FAQ

Economic

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

DMA

Organization-wide goals to economic aspects

100%

About Bombardier, Grow Local Roots in Key Markets, Hiring Locally, Sourcing Locally, Supporting Communities, 2013 Financial Report, p. 12, 2013 Commitments and Progress

Economic Performance

EC1

Direct economic value generated and distributed

100%

2013 Performance Data Summary

EC2

Financial implications and risks and opportunities due to climate change

100%

Both regulatory and physical risks due to climate change are generally assessed and tracked at site level through the ISO 14001 risk management process, as well as through our global emergency response process. Additionally, risk management is embedded in all key functions and sites across the organization.

Physical opportunities associated with climate change are generally assessed at the site level within the ISO 14001 Environmental Management System (EMS) framework. Regulatory and other opportunities arising from climate change are assessed at a strategic level.

For more information, refer to our 2013 Carbon Disclosure Project (CDP) response.

EC3

Coverage of defined benefit plan obligations

100%

2013 Financial Report, p. 24, 2014 Management Proxy Circular, p. 26

EC4

Significant financial assistance from government

50%

2013 Financial Report, p. 97

Market Presence

EC5

Range or rations of standard entry level wage compared to local minimum wage

not covered

Given the geographic scope, the nature of our operations and the differing local minimum wage scales, it is not feasible to collect this data on a group-wide basis. We ensure that wages respect the laws in each jurisdiction where the Corporation operates. We do not plan to report this data in the future.

EC6

Policies, practices, and proportion of spending on local suppliers

50%

Sourcing Locally

We have various policies and practices in place governing spending on local suppliers and we report on our overall approach to sourcing locally. However, we do not report on the percentage of our procurement budget used for significant locations of operations.

EC7

Procedures for local hiring and proportion of senior management hired from the local community

50%

Hiring Locally

We have various policies and practices in place governing procedures for local hiring and we report on our overall approach to hiring locally. We cannot currently report on the exact proportion of senior management hired locally.

Indirect Economic Impacts

EC8

Development and impact of infrastructure investments and services provided for public benefit through commercial, in-kind and pro bono engagement

100%

Supporting Communities

EC9

Understanding of indirect economic impact

100%

Grow Local Roots in Key Markets, Hiring Locally, Sourcing Locally, Supporting Communities, North America, South America, Asia-Pacific, Europe

Environmental

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

DMA

Organization-wide goals to environment aspects in terms of policy, organizational responsibility, training, awareness and monitoring and follow-up

100%

CSR Governance, Product Responsibility Strategy, Health, Safety and Environmental Management, Commitments and Progress, Health and Safety, Environment, 2013 Commitments and Progress

Materials

EN1

Materials used by weight or volume

not covered

Due to the reduced make-to-buy ratio and global supply chains, a calculation of this indicator with a reasonable level of accuracy is virtually impossible. For some projects, this information is being compiled at our Aerospace and Transportation business groups. Once compiled, the information is used by our Design for Environment team to perform Life Cycle Analyses (LCAs) and by our environmental teams, to meet their respective regulatory requirements. The information is also used to support our Environment Product Declarations. Refer to Product Responsibility Strategy for more information.

At this time, however, we are unable to provide comprehensive data on the total material used by weight or volume throughout the Corporation, as information is not being provided consistently along the supply chain. We intend to expand on this indicator in the future.

EN2

Percentage of materials used that are recycled input materials

not covered

This information is being compiled in various ways. The information is used by our Design for Environment team to support our Environmental Product Declarations.

At this time, however, we are unable to report on material used that is recycled input other than for materials we are purchasing directly and where the supplier is prepared to provide this information or where we can use standard values from lifecycle analysis tools. Even more difficult is the ability to gather the information for components or equipment that we are buying. We intend to expand on this in the future.

For more information, refer to Product Responsibility Strategy.

Energy

EN3

Direct energy consumption by primary energy source

100%

2013 Performance Data Summary

EN4

Indirect energy consumption by primary energy source

100%

2013 Performance Data Summary

EN5

Energy saved due to conservation and efficiency improvements

Partial coverage

Environment, Commitments and Progress

We report on overall energy saved, but do not report on the total amount of energy saved in joules as a result of structural/design and/or employee behavioral changes.

EN6

Initiatives to provide energy-efficient or renewable energy based products or services and reductions as a result of initiatives

Partial coverage

Commitments and Progress; Invest in Leading Mobility Solutions; Product Responsibility Strategy

EN7

Initiatives to reduce indirect energy consumption and reductions achieved

Partial coverage

We report on various, site-specific initiatives to reduce indirect energy consumption. We do not calculate the energy saved as a result of these indirect energy saving initiatives. For more information, refer to Environment.

EN8

Total water withdrawal by source

100%

A majority of our water is withdrawn from municipal sources. We do not report additional sources due to their immaterial nature. For more information, refer to the 2013 Performance Data Summary and Environment.

EN9

Water sources significantly affected by withdrawal of water

Partial coverage

A majority of our water is withdrawn from municipal sources. Therefore, this question is not considered material to our organization. For more information, refer to the 2013 Performance Data Summary.

EN10

Percentage and total volume of water recycled and reused

0% Not reported

Biodiversity

EN11

Location and size of land owned, leased, managed in or adjacent to areas of high biodiversity value

not covered

The majority of our operations are not adjacent to/do not impact areas of high biodiversity value. We are currently conducting an internal evaluation to confirm that we do not impact areas of high biodiversity value.

EN12

Description of significant impacts of activities on biodiversity

not covered

The majority of our operations are not adjacent to/do not impact areas of high biodiversity value. We are currently conducting an internal evaluation to confirm that we do not impact areas of high biodiversity value.

EN13

Habitats protected or restored

not covered

The majority of our operations are not adjacent to/do not impact areas of high biodiversity value. We are currently conducting an internal evaluation to confirm that we do not impact areas of high biodiversity value. See our Sierra Gorda Biosphere Reserve project for additional information on how we’re working to protect that habitat.

EN14

Strategies for managing impacts on biodiversity

not covered

The majority of our operations are not adjacent to/do not impact areas of high biodiversity value. We are currently conducting an internal evaluation to confirm that we do not impact areas of high biodiversity value.

EN15

Endangered species affected by operations of organization

not covered

The majority of our operations are not adjacent to/do not impact areas of high biodiversity value. We are currently conducting an internal evaluation to confirm that we do not impact areas of high biodiversity value.

Emissions, Effluents, Waste

EN16

Direct and indirect GHG emissions

100%

2013 Performance Data Summary

EN17

Other relevant indirect GHG emissions

not covered

To date, we have focused our GHG emission data inventory on scope 1 and scope 2 emissions. Over the next few years, we will be compiling other indirect GHG emissions. We expect to report the data once our data collection systems are more mature.

EN18

Initiatives to reduce GHG emissions and reductions achieved

100%

Environment

EN19

Emissions of Ozone Depleting Substances

100%

2013 Performance Data Summary

EN20

NOx, SOx, and other significant air emissions

100%

2013 Performance Data Summary

EN21

Total water discharge by quality and destination

not covered

Given the geographic scope of our operations and differing definitions used for water discharge quality and destination, it is not feasible to collect this data on a group-wide basis. This data is collected and reported to the relevant authorities from a site level perspective. We will explore opportunities to report this data in the future.

EN22

Total weight of waste by type and disposal method

50%

2013 Performance Data Summary

Bombardier does not report on waste disposal methods.

EN23

Total number and volume of spills

100%

In 2013 there were no significant spills.

EN24

Weight of transported hazardous waste

not covered Not reported

EN25

Identify size, protected status and biodiversity value of water bodies and habitats affected by discharges of water and runoff

not covered Not reported

Products and Services

EN26

Initiatives to mitigate environmental impacts of products and services

100%

Invest in Leading Mobility Solutions, Product Responsibility Strategy, Environmental Product Declarations

EN27

Percentage of products sold and their packaging materials reclaimed

not covered

Bombardier products are typically delivered in an unwrapped state and are not packaged. Only spare parts and components may be packaged, but given the nature of our business and practice of not typically packaging our products, it is not feasible to collect data on this. We will explore opportunities to report this data in the future should our approach to packaging change.

Compliance

EN28

Monetary value of significant fines and total number of non-monetary sanctions

100%

In 2013, there were no significant fines.

Transport

EN29

Significant environmental impacts of transporting products and other goods from the organization

0% Not reported

Overall

EN30

Total environmental protection expenditures and investments by type

0% Not reported

Labour Practices

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

DMA

Organization-wide goals to labour practices and decent work in terms of policy, organizational responsibility, training, awareness and monitoring and follow-up

100%

Employees, Compensation & Development, Health, Safety & Environmental Management, 2013 Commitments and Progress

Employment

LA1

Total workforce by employment type and region

100%

2013 Performance Data Summary

LA2

Total number and rate of employee turnover by age

100%

2013 Performance Data Summary

LA3

Benefits provided to full-time employees

0% Compensation and Development

LA15

Return to work and retention rates after parental leave, by gender

not covered

Given the global scope of our operations and decentralized nature of our human resources information systems, we are not currently compiling this information on a group-wide basis. We are in the process of developing a more centralized reporting system and expect to report on this indicator in the future.

Labour/Management Relations

LA4

Percentage of employees covered by collective bargaining agreements

100%

2013 Performance Data Summary

LA5

Minimum notice period regarding operational changes

not covered

The minimum notice period given to our employees regarding operational changes will depend on the specific country, local law, agreement and context of the operational change. Therefore, there is no single minimum notice period regarding operational changes.

Occupational Health and Safety

LA6

Percentage of workforce represented in joint management-worker health and safety committees

Partial coverage

2013 Performance Data Summary

LA7

Rates of injury, occupational disease, lost days and absenteeism

Partial coverage

2013 Performance Data Summary, Health & Safety

LA8

Education, training, counselling, prevention and risk-control programs

Partial coverage

We have in place various programs relating to health risk prevention, which include education, training, counselling and prevention. Key areas of focus have been in smoking cessation, nutrition and well-being, stress management and fitness programs. For more information, refer to Employees.

LA9

Health and safety topics covered in formal agreements with trade unions

not covered

Our Health, Safety and Environment Policy governs all formal agreements with trade unions. However, given the global scope of our operations and the uniqueness of our formal agreements with trade unions, the nature of health and safety topics covered in formal agreements with trade unions varies depending on the context. Some include general intent surrounding health and safety issues, while others are more specific, including clauses related to protective equipment or pointing to the relevant Health and Safety representative for problem resolution.

Training and Education

LA10

Average hours of training per year per employee by employee category

Partial coverage

Compensation and Development

We report on employee participation in trainings and total training hours. We do not break down this information by employee category and/or gender. 

LA11

Programs for skill management and lifelong training

100%

We have in place various programs for skills management and life-long learning, including career consulting services, support in relocating to other companies in the event of layoffs and financing for training programs to address skill gaps. For more information, refer to Employees and Compensation & Development.

LA12

Percentage of employees receiving regular performance and career development reviews

100%

All of our employees receive regular performance and career development reviews through the Performance Management Process.

For more information, refer to Compensation and Development.

Diversity and Equal Opportunity

LA13

Composition of governance bodies and breakdown of employees per category of diversity

100%

2013 Performance Data Summary

LA14

Ratio of basic salary of men to women by employee category

100%

2013 Performance Data Summary

Human Rights

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

DMA

Organization-wide goals to human rights in terms of policy, organizational responsibility, training, awareness and monitoring and follow-up and remediation

100%

Human Rights, Governance, Ethical Management, 2013 Commitments and Progress

Investment and Procurement Practices

HR1

Percentage of significant investment agreements that include human rights clauses or have undergone human rights screening

Partial coverage

All significant investments include human rights considerations in accordance with our Code of Ethics and Business Conduct, our Supplier Code of Conduct, our Human Rights Statement and our commitment to the United Nations Global Compact.

HR2

Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening

Partial coverage

All significant suppliers, contractors and other business partners have undergone screenings that include human rights considerations, in accordance with our Code of Ethics and Business Conduct, our Supplier Code of Conduct, our Human Rights Statement and our commitment to the United Nations Global Compact.

HR3

Total hours of employee training on policies and procedures concerning human rights

Not available

Where applicable, employees receive training in our Code of Ethics and Business Conduct upon joining the company, which focus on such topics as employee practices. We also provide further training for our management to develop skills on how to handle ethical dilemmas in the context of their everyday activities. Additionally, topic-specific information is available to all employees for consultation via our B-Ethics newsletter. Please refer to Ethical Management.

Due to varying laws within the regions where we operate, it is not possible to require training at all of our operations. Therefore, we do not have aggregated data on training hours completed.

Non-Discrimination

HR4

Total number of incidents of discrimination and corrective actions taken

not covered

Our Code of Ethics and Business Conduct encourages resolution at the local site level when appropriate. All reports of violations escalated to and received by the Ethics and Compliance office are tracked, investigated and addressed in a timely manner. The nature of the incidents and actions taken are confidential. We do not expect to report on this indicator in the future.

For more information, refer to Human Rights and Ethical Management.

Freedom of Association and Collective Bargaining

HR5

Operations and significant suppliers in which the rights to exercise freedom of association is at risk

50%

As specified in our Code of Ethics and Business Conduct, our Supplier Code of Conduct, our Human Rights Statement and our commitment to the United Nations Global Compact, we acknowledge our employees’ right to freedom of association based on applicable legislation and maintain a constructive dialogue with labour unions and work councils active in our operations.

These activities are monitored and addressed at a site-specific level and are subject to various local laws and regulations. At this time, we have not received any information that the right to exercise freedom of association is at risk at any of our operations or at any of our significant suppliers.

Child Labour

HR6

Operations and significant suppliers identified as having risks of incidents of child labour

50%

As specified in our Code of Ethics and Business Conduct, our Supplier Code of Conduct, our Human Rights Statement and our commitment to the United Nations Global Compact, Bombardier does not support and will not engage in the use of child labour at any of our operations. Bombardier business partners are required to not use child labour.

These activities are monitored and addressed at a site-specific level and are subject to various local laws and regulations. At this time, we have not received any information identifying risks of incidents of child labour at any of our operations or at any of our significant suppliers.

Forced and Compulsory Labour

HR7

Operations and significant suppliers identified as having risks for incidents of forced or compulsory labour

50%

As specified in our Code of Ethics and Business Conduct, our Supplier Code of Conduct, our Human Rights Statement and our commitment to the United Nations Global Compact, Bombardier does not support and will not use forced or compulsory labour at any of our operations. Bombardier business partners are required to not use forced or compulsory labour, as stipulated in our Human Rights Statement.

These activities are monitored and addressed at a site-specific level and are subject to various local laws and regulations. At this time, we have not received any information identifying risks of incidents of forced or compulsory labour at any of our operations or at any of our significant suppliers.

HR8

Percentage of security personnel trained on policies related to human rights

0% Not reported

Indigenous Rights

HR9

Total number of incidents of violations involving rights of indigenous people

100%

In 2013, there were no incidents of violations involving rights of indigenous people that were reported to the Ethics and Compliance Office.

Assessments

HR10

Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments

not covered

Our governance and review processes enable us to identify, monitor and follow-up on various risk and mitigation measures. These processes include Health, Safety and Environment site evaluations, review of government debarred and denied parties lists and other mechanisms.

For more information, refer to Human Rights and Ethical Management.

Remediation

HR11

Number of grievances related to human rights filed, addressed, and resolved through formal grievance mechanisms

not covered

Our Code of Ethics and Business Conduct encourages resolution at the local site level when appropriate. All reports of violations escalated to and received by the Ethics and Compliance office are investigated and addressed in a timely manner. The nature of the incidents and actions taken are confidential. We do not expect to report on this indicator in the future.

For more information, refer to Ethical Management.

Society

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

DMA

Organization-wide goals to society in terms of policy, organizational responsibility, training, awareness, monitoring and follow-up

100%

Our Approach to CSR, Stakeholder Engagement, Material Issues, Ethical Management, Supporting Our Communities, 2013 Commitments and Progress

Communities

SO1

Percentage of operations with implemented local community engagement, impact assessments and development programs.

50%

Prior to entering a community, we conduct Health, Safety and Environment impact assessments to understand the impact our site will have on a community and what considerations we should take into account if and when operating in that community. In addition, we conduct community needs assessments to understand the most pressing social needs and how we can help address them.

Our Community Involvement and Employee Volunteering Policy, applicable worldwide, articulates our approach to community engagement.

Please see Health, Safety and Environmental Management and Supporting Communities for more information.

SO9

Operations with significant potential or actual negative impacts on local communities

100%

Prior to entering a community, our Health, Safety and Environment experts conduct environmental and social impact assessments so that we can understand the impact our site will have on a community and what considerations we should take into account if and when operating in that community.

None of our operations have been identified as having significant potential or actual negative impacts on the local communities where we operate.

Please see Health, Safety and Environmental Management for more information.

SO10

Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities

not covered

Prevention and mitigation measures are identified and tracked at site level via our Health, Safety and Environment (HSE) impact assessments and the implementation of our HSE Preventive Culture.

None of our operations have been identified as having significant potential or actual negative impacts on the local communities where we operate.

Please see Health, Safety and Environmental Management for more information.

Corruption

SO2

Percentage and total number of business units analyzed for risks related to corruption

50%

To support the mitigation of risks related to corruption, we are currently screening for corruption risk and will continue to conduct further risk screenings in the future.

The Board's Finance and Risk Management Committee evaluates risk mitigation, thoroughly assessing our major risks every year and reports to the full Board on risk assessment and mitigation action plans. At the operational level, our Corporate Audit Services and Risk Assessment (CASRA) team develops an annual audit plan to assess risks, which is approved by the Audit Committee of the Board.

For more information on our risk assessment process, refer to the 2013 Activity Report, p. 36-37 and Ethical Management.

SO3

Percentage of employees trained in organization’s anti-corruption policies and procedures

50%

Anti-corruption is included as part of our communication on our Code of Ethics and Business Conduct. Senior management (directors and above) receive training on the Code, which includes a specific module on corruption. Additionally, topic-specific information is available to all employees via our B-Ethics newsletter. We regularly conduct trainings for management and other specific groups of employees to gain a deeper understanding of certain ethical issues and track participation. For employees who have a high risk of encountering ethic issues (e.g. customer facing employees), we provide supplemental training and track participation rates.

In partnership with the United Nations Global Compact, we developed six interactive training modules, two of which were released in early 2014.

For more information, refer to Ethical Management.

SO4

Actions taken in response to incidents of corruption

not covered

Any violations to the Code of Ethics and Business Conduct can be reported confidentially and anonymously through several resources.

The Code encourages resolution at the local site level when appropriate. All reports of violations escalated to and received by the Ethics and Compliance office are investigated and addressed in a timely manner.

The nature of the incidents is confidential. Actions taken include warning (verbal / written), training, demotion, termination and process review and is always commensurate with the nature of the violation and in alignment with our zero-tolerance policy.

Public Policy

SO5

Public policy positions and participation in public policy development and lobbying

50%

We support global initiatives that advance objectives of a sustainable future through our interactions and participation with various government and industry associations. For more information, refer to Stakeholder Engagement.

For information about Bombardier's participation in lobbying, refer to the Office of the Commissioner of Lobbying in Canada.

 

SO6

Total value of financial and in-kind contributions to political parties, politicians and related institutions

not covered

Not reported

Anti-Competitive Behaviour

SO7

Total number of legal actions for
anti-competitive behaviour,
anti-trust and monopoly practices

100%

In July 2013, along with other companies, Bombardier was named in an investigation into collusion in Brazil, related to the country’s train and metro systems. We are fully cooperating with the ongoing investigation and intend to defend vigorously any charges.

Compliance

SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

100%

In 2013, there were no material fines for non-compliance with laws and regulations relating to community impacts.

Product Responsibility

G3.1 Indicator

Description

Status

Cross-reference/Reason for Omission

DMA

Organization-wide goals to product responsibility in terms of policy, organizational responsibility, training, awareness and monitoring and follow-up

100%

Invest in Leading Mobility Solutions, Product Responsibility Strategy, Supply Chain, Stakeholder Engagement, 2013 Commitments and Progress

Customer Health and Safety

PR1

Lifecycle stages in which health and safety of products and services are assessed for improvement

100%

All of Bombardier’s significant products are continuously assessed and evaluated with respect to their health, safety and environmental impacts for improvement.

For more information, refer to Product Responsibility Strategy.

PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life-cycle

100%

In 2013, there were no material incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life-cycle.

Product and Service Labeling

PR3

Type of product and service information required by procedures and percentage of significant products and services subject to such requirements

50%

Product Responsibility Strategy

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information

100%

In 2013, there were no incidents of non-compliance with regulations and voluntary codes concerning product and service information.

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

50%

Our Approach to CSR, Stakeholder Engagement, Material Issues

Marketing and Communications

PR6

Programs for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship

100%

We require strict adherence to laws, standards and voluntary codes related to marketing communications, advertising, promotions and sponsorships. Reviews of this adherence are conducted on a regular basis, as required by regulation or corporate standards, where necessary.

Additionally, we maintain a corporate Disclosure Policy, as well as group level disclosure guidelines, to safeguard our credibility and demonstrate our approach to responsibility. Information is made available to all stakeholders.

For more information, refer to the Code of Ethics and Business Conduct and Donations, Sponsorships and Employee Volunteering Policy.

PR7

Total number of incidents of
non-compliance with regulations and voluntary codes concerning marketing communications

100%

In 2013, there were no incidents of non-compliance with regulations and voluntary codes concerning marketing communications.

Customer Privacy

PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

100%

In 2013, there were no substantiated complaints regarding breaches of community privacy and losses of customer data.

Compliance

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

100%

In 2013, there were no material fines for non-compliance with laws and regulations concerning the provision and use of products and services.

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